Returns / Exchanges
What is your return policy?
We will review replacement/return requests for the following issues: faulty product such as a hole in a product, a print error by Printer relating to quality or incorrect image if it is our fault. To receive a replacement you are required to provide a photograph so we can review the issue.
We are not responsible for items that are direct from the manufacturer, including items that have been forwarded if they remain in their unopened, untouched state.
We are not responsible for user error or customers not knowing how to properly use any product.
We are not responsible for incorrectly provided addresses that result in lost or misdirected packages. If packages are returned to us for any reason and need to be reshipped there is a $5 reshipment fee AND the cost of the shipment. Size exchanges or general returns/exchanges are not the responsibility of printer and sellers must resubmit and pay for this type of order. Printer is not responsible for 3rd party delivery delays or lost packages. Printer will provide a tracking when available but it is up to the seller to track down or contact local postal service to track any lost or delayed packages.
Any claims for misprinted/damaged/defective items must be submitted within 5 days after the product is received. For packages lost in transit, all claims must be submitted no more than 10 days after the estimated delivery date.
Orders can be updated when in status as NEW. Once the orders have gone into PROCESSING they can not be edited or canceled without written request. Because all products blanks are ordered custom daily, canceling an order that is processing may still result in fees for either blank products or for the full printed products. Canceled orders that have not been shipped whether printed or not can not be stored or saved for future orders.